May 17, 2006
PRWeb Podcast  listen online
Advocate Development System Gives Casinos Turnkey Program for Creating Future Growth, Profitability
 

Press Releases & Articles

April 21, 2008 - Roll Out Casino Organizational Improvement By Sharing The Vision and Embracing the New Culture	Print, PDF
April 15, 2008 - Casinos Must Have A Strong Internal Culture To Implement Organizational Improvement	Print, PDF
April 14, 2008 - Organizational Improvement At Casinos Involves Dealing With Constant Change	Print, PDF
April 7, 2008 - Flat Organizational Structure Helps Roll Out Internal Improvement Programs At Casinos	Print, PDF
March 31, 2008 - Great Casino Managers Help Implement Organizational Improvement By Developing Excellent Employees	Print, PDF
March 24, 2008 - Desired Outcomes Must Be Envisioned By Casinos to Implement Internal Organizational Improvement	Print, PDF
March 17, 2008 - To Implement Internal Organizational Improvement, Teach Casino Managers How to Create Correct Culture	Print, PDF
March 2008 - Break Out of the Risk-Adverse Budgeting Trap, by Martin R. Baird	Print, PDF
March 12, 2008 - Casinos Must Have Effective Leaders and Managers to Roll Out Organizational Improvement	Print, PDF
March 10, 2008 - Casino Managers Require Strong Support to Roll Out Organizational Improvement	Print, PDF
March 2008 - Native American Casino As An Effective Management Tool, Satisfaction Sucks, by Martin R. Baird	Print, PDF
March 3, 2008 - Employee Support Is Critical to Success of Organizational Improvement At Casinos	Print, PDF
February 25, 2008 - Learning from Mistakes Is Important Part of Organizational Improvement At Casinos	Print, PDF
February 18, 2008 - Emphasis On Employee Training Sets Casinos On Path to Organizational Improvement	Print, PDF
February 13, 2008 - Casinos Position Themselves for Success By Investing in Employees’ Skills, Professionalism	Print, PDF
February 2008 - Casino HR Directors Must Take Risks in Employee Development, by Martin Baird	Print, PDF
February 11, 2008 - Casino’s Physical Environment Has Impact On Culture of Organizational Improvement	Print, PDF
February 4, 2008 - Casino Organizational Improvement Must Be Supported By Effective Internal Communication	Print, PDF
January 2008 - International Gaming & Wagering Business The Gaming Village Must Deliver An Exceptional Guest Experience, by Martin Baird	Print, PDF
January 28, 2008 - Benefits of Casino Employee Training and Improvement Are More Than Just Financial	Print, PDF
January 25, 2008 - ‘Mad Money’ Host Jim Cramer Bearish On Gaming Industry; Casino Executives Need An Edge With Guest Advocacy	Print, PDF
January 21, 2008 - Casinos That Want to Implement Organizational Improvement Must Communicate Their Culture	Print, PDF
January 14, 2008 - Five Key Steps Help Casinos Reap Rewards Of Organizational Improvement	Print, PDF
January 14, 2008 - Casinos Can Learn from IBM’s Perspective On the Importance of Customer Advocates	Print, PDF
January 9, 2008 - White Paper Examines Challenges, Benefits for Casinos That Embrace Organizational Improvement	Print, PDF
January 2008 - Native American Casino Useful 2008 Resolutions for Casino Chief Executive Officers and Human Resources Directors, by Martin R. Baird	Print, PDF
January 7, 2008 - Casino Executives Could Learn from IBM White Paper That Validates Importance of Customer Advocates	Print, PDF
December 31, 2007 - Guest Advocacy Helps Casino Chief Financial Officers Increase Revenue and Drive Growth	Print, PDF
December 2007 - Five Simple HR Solutions for the Managerially Challenged, by Martin R. Baird	Print, PDF
December 24, 2007 - Casino Marketing Directors Can Build Barrier to Entry By Working With Other Departments to Create Guest Advocates	Print, PDF
December 17, 2007 - Casino Human Resources Directors Must Work With Middle Managers to Encourage Guest and Employee Advocacy	Print, PDF
December 2007 - Casino CEOs, GMs Love Their Research, but What Is the Real Score?, by Martin R. Baird	Print, PDF
December 12, 2007 - Casinos Must Avoid Being A Grinch for Customers And Employees This Holiday Season	Print, PDF
December 10, 2007 - Casino Human Resources Departments Cannot Afford to Have A Work Force That Does Not Advocate for the Property	Print, PDF
December 3, 2007 - Casino Marketing Directors Need to Stop Measuring Customer Satisfaction and Start Measuring Guest Advocacy	Print, PDF
November 2007 - Casino Chief Financial Officers Can Reduce Costs, Forecast Revenues By Helping Their Property Focus On Guest and Employee Advocacy, By Martin Baird	Print, PDF
November 26, 2007 - Guest, Employee Advocacy Can Help Casino CEOs, GMs Reduce Costs and Boost the Bottom Line	Print, PDF
November 2007 - Guest Advocacy Will Help Casino Marketing Departments Achieve Goal of Increasing New and Repeat Business, By Martin Baird	Print, PDF
November 19, 2007 - Casino CEOs, GMs Can Predict Future Growth of Their Property By Measuring Guest Advocates With An Index	Print, PDF
November 14, 2007 - Casino Marketing, Employee Training Can Work Hand in Hand But That Is Not Reflected in How Casinos Budget	Print, PDF
November 12, 2007 - Casino Chief Financial Officers Can Trim Cost of Employee Turnover By Helping Turn Staff Members Into Advocates	Print, PDF
November 5, 2007 - Advocacy Helps Casino Marketing Departments Attract New Customers While Increasing Visits By Existing Guests	Print, PDF
October 2007 - International Gaming & Wagering Business Risky Business of Gaming Fears Taking Risks in Employee Development, By Martin R. Baird	Print, PDF
October 29, 2007 - Casino Chief Financial Officers Can Cut Costs, Forecast Revenues By Focusing On Guest and Employee Advocates	Print, PDF
October 22, 2007 - Casino HR Departments Need A System to Create Employee Advocates, Reduce Turnover and Improve Staff Performance	Print, PDF
October 2007 - Casino HR Departments Need A System That Creates Employee Advocates, By Martin R. Baird	Print, PDF
October 16, 2007 - Five Keys to Creating Effective Casino Managers and Supervisors	Print, PDF
October 15, 2007 - Casino Chief Executive Officers and General Managers Let Internal Policies Hinder Their Property’s Growth	Print, PDF
October 2007 - Robinson & Associates Will Participate in Employee Communication Panel During Global Gaming Expo	Print, PDF
October 2007 - Casino Chief Executive Officers Let Internal Policies Hinder Growth, By Martin R. Baird	Print, PDF
October 8, 2007 - Blend Awareness Into Service and Turn Guests Into Advocates	Print, PDF
October 1, 2007 - Turn Casino Guests Into Advocates By Showing Attention	Print, PDF
September 2007 - Native American Casino Casinos Love Their Research, but What Is the Real Score? Guest Column by Martin R. Baird	Print, PDF
September 24, 2007 - Casinos Should and Can Calculate Return On Investment in Employee Training Programs	Print, PDF
September 17, 2007 - White Paper Explores the ROI Question For Casino Internal Improvement Programs / Advocate Index™, Advocate Development System™ Contribute to ROI	Print, PDF
September 17, 2007 - To Measure Return On Investment, Casinos Must First Tie Internal Improvement Program to Business Results	Print, PDF
September 12, 2007 - Casinos Can Determine Improvement Program’s ROI By Breaking Down Percentage Increase in Revenue	Print, PDF
September 10, 2007 - Internal Casino Improvement Is More Than Employee Training and Its Return On Investment Is Worth Calculating	Print, PDF
September 4, 2007 - Casino Guests Who Are Delighted With Their Gaming Experience May Become Advocates for the Property	Print, PDF
August 2007 - Middle Managers Can Blunt the Cost of Employee Turnover, By Martin R. Baird	Print, PDF
August 27, 2007 - Showing Appreciation for Casino Guests’ Business Goes Long Way Toward Turning Them into Advocates for the Property	Print, PDF
August 20, 2007 - Patience Is Virtue When Helping Casino Guests and Turning Them Into Customer Advocates	Print, PDF
August 15, 2007 - Tiger Woods Offers Valuable Lesson On Creating Strong ROI from Casino Internal Improvement Programs	Print, PDF
August 13, 2007 - Casino Employees Who Are Prepared to Start Their Shift Can Provide Service That Turns Guests Into Advocates	Print, PDF
August 6, 2007 - Recognizing Guests On Casino Floor Can Create Advocates	Print, PDF
July 2007 - International Gaming & Wagering To Succeed in the Future, Casinos Need Evolution, Perhaps Even Revolution, By Martin R. Baird	Print, PDF
July 30, 2007 - Casino Employees Who Are Good Communicators Can Turn Their Guests Into Advocates for the Property	Print, PDF
July 23, 2007 - Make A Casino Guest An Advocate for the Property By Providing Service in A Timely Manner	Print, PDF
July 16, 2007 - Observant Casino Employees Turn Guests Into Advocates	Print, PDF
July 11, 2007 - ROI On Internal Casino Improvement Programs Can Be Determined by Measuring Levels of Guest Advocacy	Print, PDF
July 9, 2007 - Linking An Internal Casino Improvement Program to Guest Advocacy Can Help Determine Return On Investment	Print, PDF
July 2, 2007 - Casinos Often Measure the Wrong Thing As They Calculate Return On Investment from Internal Improvements	Print, PDF
July 2007 - Native American Casino The ROI Question: Answer It By Measuring Guest Advocates Guest Column by Martin R. Baird	Print, PDF
June 25, 2007 - Customer Service Buddy Is Ideal for Staying on Track And Being Accountable for Your Service Plan	Print, PDF
June 18, 2007 - Training Casino Managers to Nurture Employees May Be An Inexpensive Method for Reducing Turnover	Print, PDF
June 12, 2007 - Employee Turnover At Casinos Can Be Understood And Steps Can Be Taken to Reduce It	Print, PDF
June 11, 2007 - Retention of Employee Advocates At Casinos Can Help Reduce Employee Turnover	Print, PDF
June 4, 2007 - Employee Turnover At Casinos Has Its Benefits In the Form of New Talent With Fresh Ideas	Print, PDF
May 29, 2007 - Keep Casino Employees On the Job and Reduce Turnover By Helping Them Become Part of Something Bigger	Print, PDF
May 21, 2007 - Understanding Employee Motivation Is One Way To Reduce Staff Turnover At Casinos	Print, PDF
May 14, 2007 - Reduce Turnover At Casinos By Measuring Employee Advocacy, Not Employee Satisfaction	Print, PDF
May 7, 2007 - Zero Employee Turnover At Casinos Is Not Desirable Because New Staffers Bring Fresh Ideas, Abilities	Print, PDF
April 30, 2007 - Casinos Can Reduce Expensive Employee Turnover By Listening to and Understanding Existing Staff	Print, PDF
April 23, 2007 - Pre-Hiring Assessments Reduce Casino Employee Turnover	Print, PDF
April 16, 2007 - Employee Turnover Is Very Expensive At Upscale Casinos	Print, PDF
April 9, 2007 - Casino Employee Turnover Hits Productivity Hard	Print, PDF
April 2007 - White Paper Shows Horrendous Impact of Employee Turnover On Casinos’ Operations, Resources	Print, PDF
April 2, 2007 - Turnover: Replacing Casino Employees Costs Properties Thousands of Dollars for Each New Hire	Print, PDF
April 2007 - Native American Casino Location, Location, Location Guest Column by Martin R. Baird	Print, PDF
March 16, 2007 - Robinson & Associates CEO to Speak at 2007 NIGA Show; Will Explain Futility of Casino Guest Satisfaction Surveys	Print, PDF
March 2007 - International Gaming & Wagering Business Move from Employee Turnover Problem to Advocacy Solution Guest Column by Martin R. Baird	Print, PDF
February 26, 2007 - Use Praise to Turn Casino Co-Workers Into Advocates	Print, PDF
February 19, 2007 - Promptness Turns Casino Guests, Employees Into Advocates	Print, PDF
February 12, 2007 - Outstanding Casino Guest Service is Priceless	Print, PDF
February 8, 2007 - Casinos Must Embrace Change and Focus On Guest Advocacy	Print, PDF
February 5, 2007 - Positive Attitude Helps Turn Casino Guests Into Advocates	Print, PDF
February 2007 - International Gaming & Wagering Business This Is No Euphemism – An Advocate is An Advocate Guest Column by Martin R. Baird	Print, PDF
January 9, 2007 - Casinos Should Win Guests’ Hearts in Big Way And Turn Them Into Advocates for the Property	Print, PDF
December 26, 2006 - Casino Guests Want An Outstanding Gaming Experience	Print, PDF
December 18, 2006 - Excuses Not Allowed As Casinos Create Guest Advocates	Print, PDF
December 11, 2006 - Great Service, Guest Advocates Are A Necessity for Casinos	Print, PDF
December 4, 2006 - Create Casino Guest Advocates By Being Nice to Customers	Print, PDF
December 1, 2006 - Give Casino Guests the Holiday Gift They Want Most – An Amazing Gaming Experience That Turns Them Into Advocates	Print, PDF
November 9, 2006 - Mid-Level Casino Managers Unprepared for Their Jobs Can Poison Employee Advocacy At the Property	Print, PDF
November 6, 2006 - Robinson & Associates Will Introduce Guest Advocacy in Gaming for First Time Overseas At European Casino Summit	Print, PDF
October 30, 2006 - Try A Little Magic to Create Casino Guest Advocates	Print, PDF
October 23, 2006 - Listening Is Critical to Creating Casino Guest Advocates	Print, PDF
October 16, 2006 - Kindness Can Turn Casino Guests Into Advocates	Print, PDF
October 12, 2006 - Casino Job Difficulties Must Be Overcome To Turn Guests into Advocates for the Property	Print, PDF
October 9, 2006 - Knowledge Is Tool for Creating Casino Guest Advocates	Print, PDF
October 2, 2006 - Casino Guests Should Be Treated Like Kings By Employees	Print, PDF
September 12, 2006 - Happy Casino Employees Lead to Happier Guests; Rewards & Recognition Keep Staff Members Inspired	Print, PDF
August 10, 2006 - Casino Managers Need to Turn Staff Members Into Employee Advocates for Their Property	Print, PDF
July 31, 2006 - Casino Guests Just Want to Be Happy While At the Property	Print, PDF
July 24, 2006 - Guests & Guest Advocates Are What It’s All About At Casinos	Print, PDF
July 17, 2006 - Friendships Can Evolve from Process Of Creating Casino Guest Advocates	Print, PDF
July 11, 2006 - Casinos Should Stop Worrying About Satisfaction And Focus Instead on Guest and Employee Advocates	Print, PDF
July 10, 2006 - Every Casino Employee Must Contribute To Effort of Creating Guest Advocates	Print, PDF
July 3, 2006 - Great Experience Turns Casino Guests Into Advocates	Print, PDF
May 17, 2006 - PRWeb Podcast - Advocate Development System Gives Casinos Turnkey Program for Creating Future Growth, Profitability	Print, PDF Listen, MP3
April 2006 - Train, Train Again to Create More Casino Guest Advocates	Print, PDF
International Game and Wagering Business Success is in the doing, not the knowing Guest Column by Martin R. Baird - View Online	Print, PDF
Getting Back to Basics:  The ABCs of Great Casino Customer Service, By Martin R. Baird	Print, PDF
The Casino of the Future Knows What It Is Today and Changes for the Better, By Martin R. Baird	Print, PDF
December 2005 - Robinson & Associates Announces Client Service Manager For Implementation of Advocate Development System	Print, PDF
January 2006 - New Book Confirms Company’s Leak of Secret to Success: Advocate Index Data Is Useless Unless Put Into Action	Print, PDF