|
|
|
Press Releases & Articles
|
(Print,
PDF) |
|
Ellis Communications, Inc. - NEWS STORY
|
|
Create More Guest Advocates By Making Sure
Employees Are Part of Casino Entertainment |
For Immediate Release:
September 16, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail
tom@casinocustomerservice.com
www.advocatedevelopmentsystem.com
|
|
|
|
|
Guest advocates can help
casinos prosper and one way to turn guests into advocates is to
be sure casino employees understand they are part of the
entertainment at their property.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“Casinos are in the entertainment business. People go to casinos
to be entertained. Employees are part of the entertainment, as
are the tables, the restaurant, the hotel and the lounge act. It
really is easy for employees to smile, be part of the show and
entertain guests. Employees are not just there to deliver drinks
or to say keno. They are there as part of the entertainment.
Employees must help guests have a great experience by being
entertainers.”
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 206-774-8856,
by e-mail at mbaird@casinocustomerservice.com or via its Web
site at
www.advocatedevelopmentsystem.com.
Robinson & Associates is a member of the Casino Management
Association and an associate member of the National Indian
Gaming Association. |
|
|
