|
|
|
Press Releases & Articles
|
(Print,
PDF) |
|
Ellis Communications, Inc. - NEWS STORY
|
|
Outstanding Gaming Experience = More Guest Advocates |
For Immediate Release:
August 15, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail
tom@casinocustomerservice.com
www.advocatedevelopmentsystem.com
|
|
|
|
|
Casinos that want more guest
advocates walking through their door can achieve that goal by
giving guests an outstanding gaming experience.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“Each guest who visits a casino expects a great experience.
Meeting that expectation will turn guests into advocates for a
casino. Guests want to have fun, a good time and know that they
stand out and that they’re special. Casino employees need to
make sure that each guest has a great experience, that each
guest becomes an advocate.”
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 206-774-8856,
by e-mail at mbaird@casinocustomerservice.com or via its Web
site at
www.advocatedevelopmentsystem.com.
Robinson & Associates is a member of the Casino Management
Association and an associate member of the National Indian
Gaming Association. |
|
|
