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Ellis Communications, Inc. - NEWS STORY
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Employee Advocacy Can Save Casinos
Money During Economic Slowdown |
For Immediate Release:
May 19, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advocatedevelopmentsystem.com
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Casinos can save substantial
money in these trying economic times by turning their employees
into advocates for their property.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
“Employee advocates are employees who love their jobs so much
they show up on time and prepared to start their shift. They
wouldn’t think of leaving to work at a different casino and that
can significantly reduce employee turnover. According to Cornell
University, it can cost more than $5,000 to replace an employee
in the hospitality industry. If a casino has 1,000 employees and
40 percent turnover, it could be paying millions of dollars a
year to replace those workers.”
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by calling 206-774-8856 or
via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a member
of the Casino Management Association and an associate member of
the National Indian Gaming Association.
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