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Press Releases & Articles
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Ellis Communications, Inc. - NEWS STORY
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Guest Advocates Help Casinos Create New Business
During These Uncertain Economic Times |
For Immediate Release:
May 12, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advocatedevelopmentsystem.com
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Casinos can possibly generate
new business during uncertain economic times by creating guest
advocates who say positive things about their property.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
“Guest advocates are far more than just satisfied customers.
They are advocates for their favorite casino. Because they are
advocates, they encourage friends and family to play at the
casino. They spread positive word about the casino of their own
free will. This can result in new business for the casino as new
players give it a try.”
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by calling 206-774-8856 or
via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a member
of the Casino Management Association and an associate member of
the National Indian Gaming Association.
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