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Ellis Communications, Inc. - NEWS STORY
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Flat Organizational Structure Helps Roll
Out Internal Improvement Programs At Casinos |
For Immediate Release:
April 7, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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A flat organizational
structure will help provide the kind of employee communication
needed to implement internal improvement programs at casinos.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“It is obvious that communication is key in affecting
improvement and change throughout a casino. Another way of
instituting new channels of communication is by flattening the
organizational structure. In ‘Firms That Invest in Employees
Will Come Out on Top,’ John Ballantine writes that this helps
avoid division among teams as well as the ‘us vs. them’
mentality that is often seen in casino environments. In other
words, less division means more communication.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com
or call her at 206-774-8856.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Lydia Baird
or via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a member
of the Casino Management Association and an associate member of
the National Indian Gaming Association. |
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