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Press Releases & Articles
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Ellis Communications, Inc. - NEWS STORY
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Senior Casino Management Must Commit to
A Program of Organizational Improvement |
For Immediate Release:
April 28, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advocatedevelopmentsystem.com
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Implementation of internal
organizational improvement at casinos requires total commitment
to the program by senior managers.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
“Senior leaders and managers must be committed to this culture
by providing resources, establishing and modeling appropriate
behaviors, identifying competencies and providing a supportive
environment that encourages two-way communication and diversity.
This simply must happen for organizational improvement to take
hold.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should call 206-774-8856.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by calling 206-774-8856 or
via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate
member of the National Indian Gaming Association.
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