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Ellis Communications, Inc. - NEWS STORY
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Roll Out Casino Organizational Improvement By Sharing
The Vision and Embracing the New Culture |
For Immediate Release:
April 21, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Sharing the vision and
embracing a new culture are critical to successfully
implementing organizational improvement at casinos.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
“Creating a shared vision with guests and employees is a
critical step toward instituting change. Make sure everyone
embraces the new culture. It is important that the entire casino
staff is familiar with the defined culture of the casino and
that they communicate it through thought and action.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should call 480-991-6420.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by calling 480-991-6420 or
via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate
member of the National Indian Gaming Association. |
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