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Ellis Communications, Inc. - NEWS STORY
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Organizational Improvement At Casinos
Involves Dealing With Constant Change |
For Immediate Release:
April 14, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Casinos that implement
organizational improvement must improve their ability to deal
with constant change.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“In ‘Preparing for Change,’ David Ripley writes that as a result
of constant change and improvement, it is necessary to ‘increase
the ability of the system to deal with change continuously; old
anchors and boundaries have to be replaced with new ones that
are not dependent on particular organization structures or
particular ways of doing things.’ The manager will play a key
role in ensuring the success of the casino’s strategy for
organizational improvement.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should call 480-991-6420.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by calling 480-991-6420 or
via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate
member of the National Indian Gaming Association. |
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