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Press Releases & Articles
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Ellis Communications, Inc. - NEWS STORY
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Employee Support Is Critical to Success of
Organizational Improvement At Casinos |
For Immediate Release:
March 3, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Employee support and buy-in
at a casino implementing organizational improvement is critical
to the success of the program.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“It is critical to have employee support and buy-in for
organizational improvement. According to the TNS/Conference
Board, employee disengagement, if not checked, will result in a
largely unproductive workforce. Forty percent of today’s
employees feel disconnected from their employers and 25 percent
show up at work just for the paycheck, the Conference Board
says. Only one-third of employees surveyed by the Conference
Board viewed their management as strong leaders.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Marilyn Kuhnert, Robinson & Associates’
client development specialist, at mkuhnert@casinocustomerservice.com
or call her at 480-991-6421.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Marilyn
Kuhnert or via its Web sites at
www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a member
of the Casino Management Association and an associate member of
the National Indian Gaming Association. |
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