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Ellis Communications, Inc. - NEWS STORY
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Desired Outcomes Must Be Envisioned By Casinos to
Implement Internal Organizational Improvement |
For Immediate Release:
March 24, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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A firm grasp of desired
outcomes is necessary if casinos hope to implement internal
organizational improvement.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“To roll out organizational improvement, casino managers must be
able to envision and establish desired outcomes for success. The
objectives must be concrete and all goals need to be reviewed
and evaluated continuously, according to Phyllis Hartman and
John Hayden in ‘Creating A Positive Culture.’ Management must be
given the tools and the time to learn and implement their
managerial skills.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com
or call her at 206-774-8856.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Lydia Baird
or via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a member
of the Casino Management Association and an associate member of
the National Indian Gaming Association. |
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