|
|
|
Press Releases & Articles
|
(Print,
PDF) |
|
Ellis Communications, Inc. - NEWS STORY
|
|
To Implement Internal Organizational Improvement,
Teach Casino Managers How to Create Correct Culture |
For Immediate Release:
March 17, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
|
|
|
|
|
Casinos implementing
organizational improvement must teach their managers how to
create the proper kind of internal culture.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“Managers must be taught how to create a casino culture that is
‘rich in feedback’ and that supports mentoring and coaching,
according to Phyllis Hartman and John Hayden in ‘Creating A
Positive Culture.’ Managers must be able to align support
systems that reinforce the defined culture. This includes
training, recognition, performance management, coaching, sharing
of results and constant communication.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com
or call her at 206-774-8856.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Lydia Baird
or via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate
member of the National Indian Gaming Association. |
|
|
