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Press Releases & Articles
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Ellis Communications, Inc. - NEWS STORY
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Casino Managers Require Strong Support to
Roll Out Organizational Improvement |
For Immediate Release:
March 10, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Casino managers require
strong support in order to institute positive change and
organizational improvement.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“In ‘Creating A Positive Culture,’ Phyllis Hartman and John
Hayden state that ‘without the support, vision and championing’
of managers and leaders, organizational change efforts would not
be possible. Managers must all be on the same page, understand
the basis and planning for change, be committed and model the
improvement for employees.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Lydia Baird at lbaird@casinocustomerservice.com
or call her at 206-774-8856.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Lydia Baird
or via its Web sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate
member of the National Indian Gaming Association. |
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