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Press Releases & Articles
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Ellis Communications, Inc. - NEWS STORY
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Learning from Mistakes Is Important Part of
Organizational Improvement At Casinos |
For Immediate Release:
February 25, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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As a casino rolls out
internal organizational improvement, it must allow employees to
make mistakes as they expand their skills, try new things and
make decisions.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“John Ballantine states in ‘Firms That Invest in Employees Will
Come Out On Top’ that it is important to give employees the
latitude of making mistakes. Ballantine says, ‘Growing your
company – and your people – is all about making mistakes. The
trick is not to minimize mistakes but to minimize the cost of
mistake. Your most valued employees will thrive only to the
extent that they are put in a position to make tough decisions
and learn from those experiences.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Marilyn Kuhnert, Robinson & Associates’
client development specialist, at mkuhnert@casinocustomerservice.com
or call her at 480-991-6421.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Marilyn
Kuhnert or via its Web sites at
www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate
member of the National Indian Gaming Association. |
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