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Press Releases & Articles
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Ellis Communications, Inc. - NEWS STORY
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Emphasis On Employee Training Sets Casinos On
Path to Organizational Improvement |
For Immediate Release:
February 18, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Casinos interested in
implementing organizational improvement can take a step in that
direction by emphasizing employee training.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“In ‘How Do I Measure Return On Investment (ROI) for My Learning
Program?’ Marcia Conner references a Louis Harris and Associates
poll that found that 41 percent of employees plan to leave a
company within a year if there is poor or no training, while 12
percent state they plan to leave companies in which there is
excellent training. Employersgroup.com reports that companies
spending $218 per employee have more than a 16 percent voluntary
turnover rate, while companies that spend more than $273 per
employee have annual turnover of 7 percent.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Marilyn Kuhnert, Robinson & Associates’
client development specialist, at mkuhnert@casinocustomerservice.com
or call her at 480-991-6421.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Marilyn
Kuhnert or via its Web sites at
www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a member
of the Casino Management Association and an associate member of
the National Indian Gaming Association. |
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