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Ellis Communications, Inc. - NEWS STORY
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Casino’s Physical Environment Has Impact On
Culture of Organizational Improvement |
For Immediate Release:
February 11, 2008 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Casinos that strive to create
a positive culture in support of organizational improvement
should evaluate the impact the property’s physical environment
has on employees.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“The physical environment of a casino will have an effect on its
culture. The physical environment within one day may range from
beautiful to bleak. Oftentimes, the appearance and feel of the
back of the house is significantly different from the front. A
lot of casino time and money is spent on creating an alluring
environment for guests and executives, while the back of the
house is often ignored. An appealing and comfortable physical
environment for employees may make the difference between
someone who wants to come to work each day and one who wants to
stay home.”
Robinson & Associates has published a white paper that helps
casinos understand what is involved in rolling out
organizational improvements that can result in greater success
in the future. Those interested in obtaining a copy of the white
paper should e-mail Marilyn Kuhnert, Robinson & Associates’
client development specialist, at mkuhnert@casinocustomerservice.com
or call her at 480-991-6421.
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by contacting Marilyn
Kuhnert or via its Web sites at
www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a
member of the Casino Management Association and an associate
member of the National Indian Gaming Association. |
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