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Ellis Communications, Inc. - NEWS STORY
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Casino Human Resources Departments Cannot Afford to Have A Work
Force That Does Not Advocate for the Property |
For Immediate Release:
December
10, 2007 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Casino employees who are not
advocates for their property are very costly and the human
resources department cannot afford that.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“Employees who are not advocates for their casino cost the
property money every minute they are on the floor. At casinos
that do not have employee advocates, it’s not unusual for staff
members to bad mouth the property and people they work with. It
happens every day. That negativity can be overheard by casino
guests and that drives customers away. It also spreads to other
employees in a very hazardous way. Casino HR departments need to
turn their property’s employees into advocates who love to come
to work and who say good things about their casino in the
community.”
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420,
by e-mail at mbaird@casinocustomerservice.com or via its Web
sites at www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com. Robinson & Associates is a member
of the Casino Management Association and an associate member of
the National Indian Gaming Association. |
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