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Ellis Communications, Inc. - NEWS STORY
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Casino Chief Financial Officers Can Trim Cost of Employee
Turnover By Helping Turn Staff Members Into Advocates |
For Immediate Release:
November
12, 2007 |
Contact: Tom Ellis
Ellis Communications, Inc.
Phone (417) 881-5635
E-Mail tellis@casinocustomerservice.com
www.casinocustomerservice.com
www.advcoatedevelopmentsystem.com
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Casino chief financial
officers who want to cut costs and boost revenue should work
closely with other departments at the property to create as many
employee advocates as possible.
The following tip is provided by Robinson & Associates, Inc., a
customer service consulting firm to the gaming industry.
Tip:
“Cornell University researchers found that the cost of replacing
an employee in the hospitality field is more than $5,000 per
person. Look at your turnover numbers and see what it would do
to your bottom line if you could reduce turnover by just a small
amount.
“Employee advocates are not interested in quitting their jobs.
In fact, they risk their reputation to recommend their casino to
friends as a great place to work. Working closely with other
department to turn employees into advocates for your casino can
help reduce turnover and save a significant amount of money.”
Robinson & Associates, Inc., is a global customer service
consulting firm for the gaming industry. It helps casinos
determine their Advocate Index, a number that indicates the
extent to which properties have guests who are willing to be
advocates. The company then implements its Advocate Development
System in combination with the proven methodology of Advocate
Index and best business practices to help casinos create more
guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420,
by e-mail at mbaird@casinocustomerservice.com or via its Web
sites at
www.advocatedevelopmentsystem.com and
www.casinocustomerservice.com.
Robinson & Associates is a member of the Casino Management
Association and an associate member of the National Indian
Gaming Association. |
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